Frequently Asked Questions
General
Where is StepCare's data hosted?
All StepCare data is hosted in Germany, ensuring compliance with GDPR and German data protection regulations. We use certified data centers that meet the highest security standards.
How many users can I add to my StepCare account?
StepCare offers unlimited users per facility. You can add as many staff members, administrators, and relatives as needed without any restrictions.
Is StepCare available in multiple languages?
Yes, StepCare is available in English and German, with more languages coming soon. The interface, content, and communication tools all support multiple languages.
Features & Functionality
Can I create and manage content with StepCare?
Yes, StepCare includes a comprehensive Content Management System (CMS) that allows you to create, edit, and manage various types of content including care plans, policies, procedures, and training materials.
Can I make pages public or share them with specific people?
Yes, you have full control over content visibility. You can make pages public, share them with specific staff members, or create private content visible only to administrators. All sharing features include proper access controls and audit trails.
How can relatives access information about their loved ones?
Relatives can access information through our dedicated Relatives App. You can share specific tasks, updates, and content with relatives while maintaining full control over what information is visible to them.
Security & Compliance
Is the chat feature GDPR compliant?
Yes, our chat system is fully GDPR compliant. All messages are encrypted, and we maintain detailed audit trails. The system includes features for message retention policies and secure data handling.
What security measures does StepCare implement?
StepCare implements multiple layers of security including end-to-end encryption, two-factor authentication, role-based access control, and regular security audits. All data is backed up regularly and stored in secure German data centers.
AI Features
Can I disable AI features if I don't want to use them?
Yes, all AI features in StepCare are optional and can be enabled or disabled at any time. You have full control over which AI features are active in your facility.
What AI features does StepCare offer?
StepCare includes AI-powered language translation, smart task prioritization, automated documentation suggestions, and intelligent content recommendations. All AI features are designed to support rather than replace human decision-making.
How does the AI language support work?
Our AI language support provides real-time translation in chat and content modules, helping overcome language barriers between staff members and ensuring clear communication across different languages.
Support & Training
What kind of support is available?
StepCare offers comprehensive support including 24/7 technical assistance, regular training sessions, detailed documentation, and a dedicated support team. We also provide onboarding support to ensure smooth implementation.
Is training provided for new users?
Yes, we provide comprehensive training for all users. This includes initial onboarding sessions, regular training webinars, and access to our knowledge base with video tutorials and documentation.